Refund policy

If your looking to Return or exchange your order for what ever reason, we are here to help!

We offer returns or exchanges within 21 days of purchase for regular (Non - final sale) items. You can return your product for store credit, a different product or a refund to the original payment method.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Nyaroseco@gmail.com. If your return is accepted, we’ll send you a return shipping label if inside the USA, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return costs are deducted from the total of your refund.

If you return for a gift card, Instant Credit, or Instant Exchange, we'll comp the return label!

You can always contact us for any return question at Info@nyarose.com

 

SALE  ITEMS:

All Sale items are FINAL and aren't eligible for a return, refund, or exchange. Please make sure to choose carefully

 

Pre-Loved Returns: Give Your Items a Second Chance!

We believe in sustainable fashion and want to give your pre-loved pieces a new life! If you’ve worn your item and are ready to send it back, we’ve got you covered. Based on the condition of the item, you’ll receive anywhere from 10% to 30% back. Here’s how it works:

• Like New: Almost perfect, like it was never worn. You’ll get up to 30% back.
• Great: Slightly worn, but still in fantastic condition. Expect up to 25% back.
• Good: Well-loved but still has life left. You’ll receive up to 10% back.

Please note:

• The customer is responsible for the return label costs.
• Returns must be made within 1 year from the original purchase date to be eligible.
• We will need you to verify your order number to confirm the item was purchased from our store.
• Damaged items: If the item is damaged beyond reasonable wear and tear, we will not issue a refund or return the item to you. However, we are happy to donate the item to organizations or factories that accept damaged materials for repurposing, if applicable.
• Quality standards: Please carefully inspect your items before returning them. Returns must meet our quality standards and be in sellable condition.

Once we receive your return and verify the condition, we’ll issue a refund based on the item’s quality.

It’s all about giving your items a second life while offering you a refund based on their condition. Happy shopping and happy returning!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once a return Slip has been emailed to you, you have 7 days to post you items back to us. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.